Learn how to return your item and what qualifies for a refund.

Return Shipping<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">ALL SALES ARE FINAL.</li><li data-stringify-indent="0" data-stringify-border="0">We only replace items if they arrive defective or damaged, and only if inventory is available.&#xA0;</li><li data-stringify-indent="0" data-stringify-border="0">Customers are responsible for all return shipping costs.</li><li data-stringify-indent="0" data-stringify-border="0">Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted.</li></ul>We recommend:<ul data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"><li data-stringify-indent="0" data-stringify-border="0">Using a trackable shipping service or purchasing shipping insurance for items valued over $75.</li><li data-stringify-indent="0" data-stringify-border="0">Retaining proof of shipment.</li><li data-stringify-indent="0" data-stringify-border="0">We cannot guarantee receipt of returned items. For exchanges, approval depends on available stock and may result in a refund for the order.</li><li data-stringify-indent="0" data-stringify-border="0" style="font-style: italic;">Once return details are confirmed, we will provide the return shipping address (Self-Return).&#xA0;</li></ul> Exceptions to the Policy:While our policy is generally that all sales are final, we acknowledge that there may be exceptional cases. In specific circumstances, such as product defects or other significant issues with the merchandise, we may, at our discretion, consider requests for refunds or exchanges. To make such a request, please provide proof of purchase and submit it to our support team. Each request will be reviewed individually, and decisions will be made based on the merits of each case.Policy Changes:We reserve the right to modify or amend this policy at any time. Any changes will be communicated clearly at the event venue or through other appropriate communication channels, ensuring our attendees are always informed.

What is Jay Wheeler Official Store Return Policy?

Shop

Jay Wheeler Official Store

Jay Wheeler Official Store Return Policy

How to Know if Your Jay Wheeler Official Store Order Was Successful

How to Fix a Wrong Shipping Address on Your Jay Wheeler Official Store Order

How to Cancel or Change a Jay Wheeler Official Store Order

Reasons Why Your Jay Wheeler Official Store Order May Be Canceled

Which Payment Methods Are Accepted by Jay Wheeler Official Store

Why You Might See Multiple Charges from Jay Wheeler Official Store

What to Do If Your Credit or Debit Card Isn’t Working at Checkout

Understanding Non-Sterling Transaction Fees on International Orders

Tracking Orders, Payments & Receipts

When Will Your Jay Wheeler Official Store Order Ship

How to Track Your Jay Wheeler Official Store Order

Does Jay Wheeler Official Store Offer Expedited Shipping?

What to Do if Your Jay Wheeler Official Store Order Arrives in Multiple Shipments

What to Do if Your Jay Wheeler Official Store Package Is Marked Delivered but Missing

Does Jay Wheeler Official Store Ship Internationally

Which Shipping Carrier Will Deliver Your Jay Wheeler Official Store Order

What Happens if Your Jay Wheeler Official Store Package Is Returned to Sender

Shipping Times, Carriers & Delivery Info

How to Use a Gift Card On Jay Wheeler Official Store

How to Apply a Discount or Promo Code on your Jay Wheeler Official Store Order

Troubleshooting Gift Cards & Discount Codes for Jay Wheeler Official Store

Gift Cards, Promo Codes & Discounts

How to Wash & Care for Jay Wheeler Official Store Merch

Holiday Discount And Promo Codes

I Paid For Expedited Shipping, Why Hasn'T It Shipped?

Where Is My Black Friday/Cyber Monday Order?

Holiday Shipping Delays

Marked Delivered But Not Arrived?

NAVIGATING HOLIDAY SHIPPING DEADLINES: ENSURE YOUR GIFTS ARRIVE ON TIME

Extended Holiday Return Window

Updating Or Correcting Shipping Addresses For Holiday Orders

Handling Out-Of-Stock And Backorder Items During The Holidays

Carrier And Delivery Delays

Holiday Orders 2025

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide